Frequently Asked Questions
FAQ's
What products do you sell?
What products do you sell?
Fixit Supply offers tools, workshop equipment, garage organization products, hardware, shop accessories, and DIY essentials.
Who are your products designed for?
Who are your products designed for?
Our products are suitable for homeowners, DIY enthusiasts, hobbyists, and professionals.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1–3 business days and delivered within 5–10 business days.
Can I track my order?
Can I track my order?
Yes. You’ll receive tracking information by email once your order ships.
Why did my order arrive in multiple boxes?
Why did my order arrive in multiple boxes?
Many products ship directly from different warehouses, so separate deliveries are common.
Can I cancel an order?
Can I cancel an order?
Orders may be canceled before fulfillment begins. After shipment, please follow our return process.
What if a tool arrives damaged?
What if a tool arrives damaged?
Please contact us within 48 hours with photos of the damage and packaging.
Do your products include manufacturer warranties?
Do your products include manufacturer warranties?
Some products include manufacturer warranties. Warranty information, when applicable, is listed on the product page.
How do I contact customer support?
How do I contact customer support?
Email us at support@fixitsupply.com.
We're Here to Help
We believe shopping for quality tools should be simple and stress-free. Whether you have questions about product features, shipping, returns, warranties, or your order, our Frequently Asked Questions are here to provide quick answers and helpful guidance. If you can't find the information you're looking for, our customer support team is always ready to assist.